Remotes

[RokuDanny-R]

@zuker11 

Thanks for the post.

As stated in my previous post, we would recommend taking a look a the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still not able to resolve issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[zuker11]

have tried all of the troubleshooting tips with same result. still stuck on pairing screen.  same result with different roku remotes.

[personal information removed]

Model 3810X

S/N 213011720900

Thanks

[Frandant]

I have the same problem with my Roku Streaming Stick 3500CA. The stick works perfectly but the remote seems dead. Does anyone fix these remotes? When I bought a new Roku extended remote for my 3500CA (2nd generation, 2014 model), the devices would not pair. I was told all extended remotes would work with any stick. On the rare occasion that I can pair this new remote to my stick, none of the buttons work. Does anyone have a list of remotes that work with the 3500CA?

[Frandant]

I was mistaken. It never pairs. The pairing window on the screen comes on and goes off repeatedly, but the devices never pair because the green light on the remote never stops flashing green.

[Tivoburkee]

Sorry there is no replacement remote for the purple roku stick 3500, if there was it would cost about $20. You can buy a new roku with IR remote that can easily be replaced if lost for $30. The 3500 is just not worth putting anymore money after it is too old.

[RokuDanny-R]

@zuker11 

Thanks for the post.

For future reference, as I requested in my previous post, please send me personal information through a PM. We highly recommend not posting personal information in a public area.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[bwauldron]

Stick has been intermittent since purchase.  Tried trouble shooting page and bought new remote even and is always stuck on pairing screen.  Light on both remotes stays green.  I suspect stick is the problem but cannot access anything on it....to fix it. Light on stick just flashes continually

[RokuDanny-R]

@bwauldron

Thanks for the post.

As a last effort, have you tried performing a factory reset on your Roku device to see if you are can setup and pair your remote? For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[bwauldron]

No way to factory reset a streaming stick or remote.

[RokuDanny-R]

@bwauldron

Thanks for the post.

On the Roku streaming stick, there should be a small pin hole labeled with Reset. As stated in my previous message, we would recommend taking a look at the information provided by our Support page here: How do I factory reset my Roku® streaming device?

Thanks,
Danny