Remotes

[ElfinTheSand]

Have Samsung Smart TV, and recently purchased #ROKU 4k streaming stick mainly to use remote to power tv’s volume. It does not work. Each time I input a single character into the “Find your tv brand” box, it immediately says no tv found. I believe it is because this particular tv uses the One Connect box, where all the HDMI accessories plug into, including the ROKU Stick. The tv has no built in hdmi ports in the tv itself. So there is no option to have the ROKU 4k Stick plugged directly into the tv. The ROKU stick thinks it’s plugged into an accessory and not a tv

Is this something ROKU has investigated, and if so, is there a workaround? The ROKU stick works very well as a streaming device and the picture is great, but I’m still left with having to use two remotes.  

[renojim]

It's been reported many times.  I think Roku is looking into it.  I don't know of any workarounds.  I don't know if it will help, but the usual steps to take when a Roku acts up is to reset everything involved - gateway/modem/router and Roku.  Just unplug everything for a few seconds and plug them back in.  On the off chance that it helps, let us know.

[MilesT · Accepted solution]

If the TV doesn't have a direct HDMI connection, then the CEC part of HDMI might not work, and roku uses cec to control the TV.  Unlikely to be an easy fix.

A roku box (eg express4k or ultra) can use IR remote, e.g. oneforall which can also control the TV.

[ElfinTheSand · Accepted solution]

Yes, this seems to be the case. The one connect box sure makes things difficult, no wonder Samsung no longer makes them; good idea, bad result.

oh well, lesson learned. I’ll just resign myself to a 2-remote experience until it’s time for a new tv.

thank you.

[Mcrea]

Not sure why not much information is found on this, but from my experience and various Samsung televisions I’ve tested over the years Roku and Samsung don’t play nice when using the CEC handshake. I found that anytime I’ve connected a Roku device to a Samsung display I have to manually set up the remote to use power and volume controls.