Remotes

[RokuCarly]

Thanks for letting us know about this, @Fred2024.

As we checked, one of our moderators has already sent you a Private Message with further information and instructions. Kindly check your inbox from time to time. 

In the meantime, your patience and understanding are highly appreciated. 

Best regards,
Carly

[dvsnmurty]

Hello.  Here is the latest victim of the same issue.  This remote only works when plugged into the Roku Ultra device.  Based on the comments I am reading in this thread, this is clearly a defective model.  Need help to make it work.

[JackAward]

If your Roku Voice Remote Pro is not working unless it's plugged in, it could be due to several reasons:

1. **Battery Issue**: The battery may not be holding a charge properly. Try replacing the batteries with new ones to see if that resolves the issue.

2. **Charging Problem**: If the remote is not charging properly or holding a charge when unplugged, there may be an issue with the charging cable, port, or internal charging components. Make sure you're using the correct charging cable and try charging the remote using a different power source or cable.

3. **Firmware Update**: Check if there are any firmware updates available for your Roku Voice Remote Pro. Sometimes, firmware updates can address compatibility issues or improve the performance of the remote.

4. **Reset the Remote**: Try resetting the remote to its factory settings. This can sometimes resolve issues with unresponsive or malfunctioning remotes. You can usually find instructions for resetting the remote in the user manual or on the Roku support website.

5. **Contact Roku Support**: If the issue persists after trying the above steps, it's possible that there may be a hardware problem with the remote. Contact Roku customer support for further assistance, especially if the remote is still under warranty. They may be able to provide troubleshooting guidance or arrange for a replacement remote if necessary.

[RokuCarly · Accepted solution]

Hi Community users,

We're checking in to see if any of you have encountered the following issues with your Roku Voice Remote Pro:

1. Will not charge
2. Only powers on when plugged into an outlet
3. Does not turn on or work
4. Not holding a charge - This includes cases where the device loses charge within a day or two after being fully charged and unplugged.

If you've experienced any of these problems, here are some steps you can try:

• Test with different power outlets, micro USB cables, and USB chargers.
• Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. For detailed instructions on how to reset the remote, you can refer to this support link: How to fix your Roku voice remote that is not working | Roku.

Note: We'll mark this post as solved for visibility and as a reference for other users.

If you continue to experience the issue, please inform us and provide any additional information that may assist our team in conducting a more detailed investigation. To improve our assistance, please include the serial number of your Roku device that is paired with your Roku Voice Remote Pro.

Thank you for being part of the Roku community and for supporting us. We appreciate your involvement and recognize the value you bring to our platform. We look forward to your continued participation.

Best regards,
Roku Community Team

[dvsnmurty]

Hello,

I tried all the above.  Changed the charging to a different outlet and the remote still works while connected to the outlet.  I also tried to reset the remote by pressing the home+back buttons simultaneously for more than 20 seconds.

The problem still persists.  

Regards,

Murty.

[RokuCarly]

Thanks for keeping us posted, @dvsnmurty.

We appreciate you taking the time to troubleshoot your Roku Voice Remote Pro, and we apologize for the inconvenience this has caused.

In this case, we will coordinate with the appropriate Roku team to further investigate your remote. With this being said, kindly meet us through Private message for assistance. 

Once again, your patience and understanding are highly appreciated as we work on this. 

Best regards,
Carly