Remotes

[BigTerry]

I have a roku ultra with a voice remote.  It does NOT work. If you push the ok button it just makes a sound and does NOTHING else. Please FIX THIS

[RokuArjiemar]

Hi! @BigTerry,

Thank you for reaching out to the Roku Community! 

We'd like to know more about the issue you are seeing.

• Is this the first time you set up/activated this Roku device?
• Have you paired the remote successfully before?
• What troubleshooting steps have you taken to fix the issue?

We want to ask you to attempt to pair the Roku Voice Remote to your Roku device using the below steps:

1. On your Roku Home screen, navigate to Settings > System > Power > System Restart.
2. After your TV restarts and returns to the Home Screen, navigate to Settings > Remotes & Devices > Setup a new device.
3. Click Remote," followed by Continue."
4. Locate the pairing button on the bottom of the back of the remote.
5. Press and hold the pairing button for at least 20 seconds.
6. The remote should now re-pair to your device, and you will need to click Continue, Accept, and Continue to finish the process.

Please keep us posted on what you find out, and we will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[BigTerry]

I have had the roku ultra for a little over a year the system updates are all installed.  The voice remote is installed properly and even did the repairing process as you suggested with no fix.

[RokuERey]

Thanks for your response, @BigTerry!

We appreciate the attempts at resolving this, and we'd like to take a closer look into this. Could you please provide us with the device serial number where your remote is paired, which can be found in Settings>System>About?

Keep us posted!

Thanks,

Rey

[BigTerry]

Serial Number YJ0055250373

Device ID  CS37A5250373

SOFTWARE VERSIO.N 12.0.0 build 4184-46

[RokuRey-V]

Hi @BigTerry,

Thanks for your response!

Please be advised that we have passed along your information to our Support team. They will reach out to assist you further.

Your patience and understanding are highly appreciated this time.

All the best

Reyn