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Sanico
Newbie

Roku up and down buttons not working propperly

I have a Roku Ultra 4K with voice control. It’s been working fine until today, but now the up and down buttons are not working properly. When I press the buttons, they go back, and it seems like the left button is being pressed at the same time. All the other buttons seem to be working fine; I can navigate using the left and right buttons. However, when I press up or down, it registers the input but returns to the same position, so I'm stuck on the home screen. I’ve tried changing the batteries, restarting the Roku, pairing the remote, and even opening the remote to check if the buttons were physically stuck, but nothing has worked.
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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Roku up and down buttons not working propperly

Does the same thing happen if you use the official Roku remote app for Android and iOS devices?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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RokuJharra-Q
Community Moderator
Community Moderator

Re: Roku up and down buttons not working propperly

Welcome to the Roku Community, @Sanico!

We appreciate you informing us about the issue and your efforts to resolve it. To assist you further, could you please provide us with the following information?

  • What model of Roku remote do you have?
  • When did the issue arise?
  • Could we have the serial number of the Roku device your remote is paired with?
  • Have you tried using the Roku mobile app?

In the meantime, kindly try to reboot your remote by following the steps provided:

Jharra Q.
Roku Community Moderator
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