Remotes

[Papergurl2]

My roku remote doesn’t work. The batteries don’t hold their charge. I want to return it

[StreamerUser]

So then youd take/ship it back to the place/site of purchase.

If that doesn't work, you can plead your case with Roku support (chat or email):   https://support.roku.com/contactus/contact-options

You can also message @RokuDanny-R  or @RokuMary-F and they may be able to help you.

[RokuDanny-R · Accepted solution]

@Papergurl2

Thanks for the post.

As @StreamerUser mentioned, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny