Remotes

[Bsoyk14]

We moved and when we set up our Roku soundbar again, it wouldn’t connect to our Roku remote. I have bought generic brands and Roku brand remotes, changed the batteries and have tried everything that Google shows for troubleshooting and still no success.

[RokuJharra-Q]

Hello @Bsoyk14, and welcome to the Roku Community!

We appreciate you reaching out about the pairing issue with your Roku remote and are eager to assist you in resolving this matter.

To better understand the issue, could you please share the serial number of your Roku device? We would also be grateful if you could provide a picture of the remote you are using.

Thank you for your cooperation, and we look forward to helping you!

Best regards,
Jharra