Remotes

[rubra]

I have an older (ish) 55" Samsung TV. I have the roku stick 4k+ (hdmi) hooked up to it and the newest (I think) roku smart remote. The one that connects to the roku via RF and has voice control. I can program it to change the volume of my TV via IR but it never works for more than a few minutes. Like, it works to change to volume then just stops and I have to constantly re-program it to the TV. It's as if the remote forgets the IR settings. Anyone else have this problem or have a fix?

[RokuArjiemar · Accepted solution]

Hello! @rubra,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

Your Roku voice remote communicates with your Roku streaming device over a dedicated wireless connection. Unlike a simple remote, you do not need to point your voice remote directly at your streaming device when pressing buttons. This allows you to install your streaming device behind a wall-mounted TV or another nearby, out-of-sight location.

When setting up your voice remote, your streaming device uses a discovery process called pairing to detect a new remote and create a direct wireless connection. If your voice remote came in the box with your Roku device, you likely completed the pairing process during the initial setup and activation. If you upgraded to a voice remote after your Roku device was set up, you likely completed the pairing process from the Settings menu. Learn more about how to set up your Roku voice remote.

Thanks,

Arjiemar