Remotes

[Piascikm]

Hello, I was about to buy a new remote bc my right button does not work well and has been hurting my hand bc I have to use alot of force to make it work, I tried new batteries, repairing my remote, cleaning underneath the buttons, unplugging my roku stick, and yet nothing has worked, then as I googled about what I could do to fix it I noticed most of the comments in this community discussion is all about the same button..i guess maybe a manufacturer problem with the remotes, so may I please get a new remote, I tried to private message but seems I am not able to do so. Thank you

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @Piascikm!

Thank you for notifying us about the Roku remote arrow button. We're here to help!

Before we dive in, could you let us know which Roku TV or player this remote is paired with? Also, is this the original remote that came with it?

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the right arrow to see if this makes any difference.

In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku streaming device, which has a voice command feature. 

Let us know how it goes and we'll go from there.

Best regards,
Jharra

[Piascikm]

My remote is paired with the roku express 4k, and this is the original remote it came with. I tried resetting the remote and pairing it again but that did not work. Could you please help me out. Thank you.

[RokuJharra-Q]

Thank you for keeping us informed, @Piascikm!

We truly appreciate the extra details you've provided concerning your Roku remote issue. To ensure we address your concerns effectively, we will be reaching out to you via private message for further assistance.

Your patience is greatly appreciated.

Thanks,
Jharra

[iam2sam]

Good luck with your question. I have the same issue with the Back arrow (to the left of Home, not one of the arrows clustered around the OK button). Sometimes it works reasonably easily, sometimes its nearly impossible. Other buttons also sometimes require an inconsistent degree of effort.This has been going on for months. I have changed the batteries, and sometimes the problem seems to be resolved, only to return shortly. Also, when I measure the voltage of batteries I am replacing, they are nearly fully charged. The inconsistency makes me suspect that it is a software issue, or perhaps some kind of response interaction between the Roku device and my internet connection (possibly a momentary slowdown or drop-out in the signal). I've been tempted to order a new remote, but I'd hate to spend the money and find that the problem is unchanged. I like nearly everything about my Roku service, but this issue is truly annoying.

[RokuJharra-Q]

Thank you for posting here in the Roku Community, @iam2sam!

We apologize for your experience and appreciate you informing us about the issue with your Roku remote. We would like to assist you with this matter.

To get started can you please provide the following information: 

• Could you please share with us the type of Roku remote you have?
• Is there a pairing button on the back of the remote?
• Please provide the serial number of the Roku device that is paired to the remote. 
• When did the issue begin?

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:
Restart your streaming device to enter pairing mode:

Use the following steps to restart your streaming device.

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.
If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

• Note: If your remote does not have a pairing button, use the steps in the next section instead.

If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.
In addition, if you have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra