Remotes

[RokuJohnB]

Hi @Parismom,

Greetings from the Roku Community!

For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help: Roku Community
We'll be anticipating it!

Thanks,

John

[Parismom]

John B, I'm trying to find a way to send you a private message it's just way too many steps for me to figure out. You may send me a private message to my email if you wish. I tried, I really tried. Thank you.

[RokuJohnB]

Hi @Parismom,

Thank you for keeping us updated!

We have successfully sent you a private message here in the Roku Community.

We look forward to hearing from you soon.

Thanks,

John

[Parismom]

John thank you so much for reaching out to me again. I'm going to post my email address here so you can reach out to me privately. Once you've done that I'll delete this message. I can give you all the information you need through private email.