Remotes

[ND36]

My roku streaming stick remote with voice pairs and then immediately unpairs.  I have updated software, reinstalled roku stick, replaced batteries, followed all processes online without success.  Every time you need to use the remote, you need to remove the batteries and reset the remote.  Please help me to pair the remote so that it does not immediately unpair. 

[RokuCarly]

A warm welcome here in the Roku Community, @ND36!

We appreciate you reaching out for support and for letting us know about this. No worries! We're here to help you pair your physical remote to your TV successfully.

Kindly provide us with additional information such as follows:

• Is this the remote that came with your Roku Streaming Stick 4K? If not, what is the model of this remote?
• Did this happen even the first time you just paired your remote to your device?
• When did this happen?

In the meantime, we suggest visiting this support article to help you: How to fix your Roku voice remote that is not working

I hope you find this information helpful.

Best regards,
Carly