Remotes

[Mikef365]

My Roku remote keeps losing the ability to control my LG tv's volume, mute, power. Sometimes it loses it after only a few hours or after 1 day. it's happened 3 or 4 times in the last week. My battery is fine. It's annoying to have to continue to keep setting it up again in the settings menu, and it works, but then it loses it !                 

Model#: 3811X Roku Streaming Stick +

LG tv model 26LV2500UG

[Down_South]

Same problem here with an Roku remote and a LG TV. I ran across your problem looking for an answer for the same problem. Good luck and back to Google Foo I go. 

[RokuDanny-R]

@Mikef365 @Down_South

Thanks for the posts.

We would be more than happy to look into this issue, but need more detailed information. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-brand and model TV you are using
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
-did you just start to see this issue occur after the recent OS 11.5 update
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[BWMann]

I'll jump in here and say that my Roku remote volume buttons are VERY sluggish and require a hard press to activate volume up/down.....so annoying. I end up using my TV remote instead. Samsung TV

I have recharged the remote....checked FAQs in support...had someone else try it and agree that the buttons feel NUMB

Model# 4802X-Roku Ultra

Serial# X010003AMDGN

Software 11.5.0

[RosaMalaga]

I'm having the same problem with my Roku Express and Panasonic TV. It worked fine until a few weeks ago. I updated to 11.5 and it is worse. Very intermittent. Also sometimes I will push the volume once and it whizzes up to 20 or 30 by itself. Trying to re-pair remote results in message that TV is not compatible, even though remote usually controls TV.

[RosaMalaga]

Model: 3931RW - Roku Express+

Series No.: X00400Y9AKP3

Software: 11.5.0 Build 4235-AE

Panasonic TV

[yodhevavhe]

I am having the same issue no more arc support and can no longer use my remote to control volume and mute etc 

[RokuDanny-R]

@RosaMalaga @yodhevavhe

Thanks for the post.

Can you please provide all of the information that I have requested in my previous post above?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[scott000]

MODEL 4802X ULTRA
SN X01000PW971C
DID S0DA222W971C
V 11.5.0 build 4235-C2
TV Samsung UN40FH6030F
ISSUE 1C-437-732
OK until update to 11.5

[RokuDanny-R]

@scott000

Thanks for the post and providing us with your information.

I have passed along your concerns and details to the appropriate Roku team to investigate further.

Thanks,
Danny