Remotes

[wagster]

Any advice on how to have my Roku Stick 4k remote work with my new LG 43" ThinQ so that it turns it on and off (so, no need for the LG remote)?  That is how it works on my current LG 65" TV and my previous LG 43" TV. I have already spoken with LG directly and, during that call, we enabled the SIMPLINK (HDMI-CEC) setting. Then, I spoke with Roku and we made sure the settings for their remote were properly set up. And while on the call with Roku, it all worked.  I turned the TV on and off a couple of times using the Roku remote, and it worked each time.  Flash forward to maybe an hour later, it reverted back to requiring me to turn the TV on with the LG remote, select the appropriate HDMI input cable, and then switch to using my Roku remote to navigate the Roku screen.  Any suggestions on what to do?  I want 1 remote to turn the TV on, navigate the Roku screen/applications, manage the volume, get me in and out of the Settings option (as necessary), turn the TV off.  Thanks in advance.  

[makaiguy]

@wagster-

Several things to look at:

• On your Roku be sure you have Select / Control other devices / 1-touch play enabled.
• On you TV enable RG Simplex (RG's name for CEC control over HDMI).

• If your Roku has a "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" setting, try disabling it.  More info on this setting: https://support.roku.com/article/6306527767575.

[renojim]

@wagster, one other thing, are you using the TV's USB port to power the stick?  If so, use the supplied power adapter plugged into the wall if you want to use CEC mode.

[wagster]

Thanks.  Already had it set up that way.  I re-connected it, just to see if that might help, but - alas - no change (it's still functioning the same).

[wagster]

Thanks for the tips.  I already had the first 2 items set up as you described.  I disabled the "after 20 minutes" choice per your note. But, unfortunately, nothing changed.  I even took out the batteries on the Roku remote and replaced them (someone somewhere suggested doing that after I made changes), but it's still got the same issue.  sigh... 

[lumiktu1]

Hi! I'm looking for advice on how to set up my new LG ThinQ TV such that the remote for my Roku Streaming Stick 4k will be the only remote that I need to use (turn the TV on, navigate the Roku screen / apps, volume, and turn the TV off.

I currently have another LG Smart TV and the above is how that one is set up. Moreover, my new TV is a replacement for another LG Smart TV, and the above is how that was set up.

Now, with this new TV, I have to turn it on with the LG remote, navigate to the HDMI input tile (in this case, HDMI 2) and select it. The Roku screen appears, but the LG remote can't do anything with it. So i then pick up the Roku remote, and can navigate the Roku screen.

I spent several hours on the phone yesterday, talking to LG support, Roku support, Best Buy, and even my internet service provider. All the device-related settings (for the TV and for Roku) are set up as I was instructed. And, while i was on the phone with the Roku support, it worked as described above. We even turned off the TV, waited a moment, turned it on again, clicked around the apps on the Roku screen, and i selected one to make sure it worked...and it did. Alas, that success was short-lived, as it once again reverted to requiring that I use 2 remotes.

Any advice to helping me set this up so I only need to use 1 device for power (on and off), navigating the Roku screen, and volume) would be greatly appreciated. Thank u!!!

[RokuCarly]

Greetings from the Roku Community, @wagster @lumiktu1!

Thank you for sharing your concern about being unable to control the Power and Volume of your TV. We'd be happy to offer further steps to help you.

If the power and volume buttons on your remote have stopped working entirely, try to update your Roku device to the most recent software. To manually update your software:

1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now

Also, try to reboot your Roku voice remote by following the steps below:

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

After doing so, let's try to set it up again:

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

For further details and steps about this, here are the support articles you may visit:

• Why is my Roku® voice remote not controlling the power and volume on my TV?
• How to set up your Roku voice remote to control your TV

We'll be looking forward to your update.

Best regards,
Carly

[wagster]

Thank you for the message. My issue is solely with my ability tonuse my Roku remote to turn the TV on and have it immediately be able to navigate the Roku "screen" / page / dashboard (with all the applications). 

If i point the Roku remote at the TV, it may turn it on, but if it does, I am staring at LG's main / screen with all the applications it has to offer.  I can see a "tile" for the HDMI input, but I can't use the Roku remote to scroll to it, or do anything.  If I turn the TV off, wait a bit, and turn it on again, it take me to the Roku main screen, and then my Roku remote works, and I can navigate to / around all the applications.  In the alternative, I can start the process by turning on my TV w/ the LG Remote, navigate to the HDMI input, select it - at which point the Roku main screen appears.  Then I switch remotes, pick up the Roku remote, and it works.  

The thing is: i have another LG TV that also has a Roku Streaming Stick 4G, and the combo is entirely controlled by my Roku remote.  And, until a few weeks ago, I had another LG TV (the predecessor to the TV that is not playing well with my remote). That earlier TV was only a few years old, and - as I was led to understand - the one that I have is the replacement / updated model for that earlier one.  And the Roku remote worked on that TV (turn on, navigate the applications in the Roku screen / page, volume up/down, turn off).  I had no reason to think the new TV wouldn't play well with the remote.  And yet, here I am. 

There is no issue with Voice Command.  

As to the steps you described: They don't match what i see on my TV.  You wrote "Navigate to Settings Select System Select System update Select Check now"  However, what i see is 

Settings -> System -> Software Update  (and the screen shows me the date it was last updated)

OR

Settings -> System -> Advanced System Settings -> And here, my choices are: Factory Reset, Network Connection Reset, Control bt Mobile Devices, or Advanced Display Settings]

OR 

Settings -> System -> Power -> System Restart [and my only choice is Restart].  

I don't have a choice to Check Now.  

I'd greatly appreciate further guidance.  If a call would be easier, please let me know.

Thank you!!

[renojim]

@wagster, Roku continually changes the terms in the various menus.  I think they do it just to screw with those of us that try to help people.  It also makes old information you can find here or elsewhere obsolete.  "Software update" used to be called "System update", but it's not going to help you.  The problem is your TV and doesn't really have anything to do with your Roku remote.  First, make sure "1-touch play" is checked under Settings->System->Control other devices.  It's supposed to turn on the TV and make it change its input to the one the Roku device is connected to when you press a button like Home on the Roku remote.  The power button on the remote is strictly for the TV.  The stick is always on if it's getting power from a USB power adapter plugged into the wall.  You may have to press Home or another button on the Roku remote to get the TV to change its input once you turn on the TV.  Additionally, the TV probably has its own setting for what happens when you turn it on, so check its menus and set it to always power on to the Roku's input.  One more thing - if you have the stick powered from the TV's USB port, you'll have to turn on the TV and wait for the stick to boot up before "1-touch play" will work as described.