Remotes

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ganatbasa
Newbie

Roku remote ( ROKU Remote )

I have a hisense roku smart tv and out of nowhere the remote stopped working. I put fresh batteries and cleaned remote and still nothing. I've tried everything I could find online about fixing to no avail. So now I can't watch anything on tv bcuz remote won't work. I'm not very tech savvy, so it may be something simple. Sorry in advance if this has been asked before.

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RokuLianna
Retired Moderator

Re: Roku remote ( ROKU Remote )

Hi @ganatbasa

Thank you for the post!

I'm sorry to hear that you're having trouble with your Hisense Roku Smart TV remote. Here are a few things you can try to troubleshoot the issue:

  • Check the batteries in the remote. Make sure they are inserted correctly and that they are not low or dead. You may want to try replacing them with fresh batteries to see if that resolves the issue.
  • Try resetting your remote. To do this, remove the batteries from the remote and press each button on the remote once. Then, reinsert the batteries and try using the remote again.
  • Check to make sure that the remote and the TV are paired. To do this, point the remote at the TV and press and hold the pairing button on the remote for 3 seconds. If the pairing is successful, the LED on the remote will blink 3 times.
  • Make sure that there are no obstructions between the remote and the TV. Sometimes, physical barriers such as furniture or other electronic devices can interfere with the remote signal.
  • If none of these solutions work, try using the Roku mobile app as a remote. You can download the app from the App Store or Google Play Store. This will allow you to control your TV using your phone.
  • If the remote still isn't working, contact Hisense customer support for further assistance. They may be able to help you troubleshoot the issue or provide you with a replacement remote.

I hope these suggestions help you get your remote working again so that you can continue to enjoy your TV.


Warm regards,
Lianna

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