Remotes

[bnorma01]

This has been going on for a very long time. The app has been updated a bunch of times. My phone has been restarted as well as router. I have deleted and added the app back. I am wondering if there is something on my network that the app thinks is a Roku but it’s not and the app doesn’t handle it. Or it’s due to me having 5 Rokus or the total number of devices on my network which must be over 50.  Anyone else have this ongoing issue ?

[RokuTakashi]

Hi, @bnorma01

Thanks for posting here in the Roku Community.

We acknowledge the concern you've encountered with the Roku mobile app, and we sincerely apologize for the inconvenience this has caused. For us to grasp this issue better, can we have the following information:

• Roku mobile app version
• Mobile device information such as brand, model, and OS version.
• Screenshot of the issue you're referring to.

Once we have this, we'll be able to take a closer look at the issue.

All the best,
Kash