Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Roku and Roku Express remote have to be close to each other in order to navigate anywhere

I spent about a week troubleshooting this issue myself. I have only had Roku Express for about 3-4 months, and it has gotten to a point where it's not recognizing my remote. The very first thing I did was switch out the batteries. I was able to turn my TV on by hitting the home screen button... and that was it. My TV and Roku were able to power on, but I still could not navigate the menu. I reset the Roku itself. It was working for a day, but the remote and the box have to be intimately close together. I even made sure that nothing was blocking the box. The next day, my friend pointed out that it was hot to the touch. So I unplugged it completely from the TV and power strip. It remained unplugged for 2 days, and still no improvement. I am just wondering if I need to replace the hub or the conrtroller.

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku and Roku Express remote have to be close to each other in order to navigate anywhere

@itsmedanielle

Thanks for the post.

Can you please specify which Roku Express model you are using?

For more information about remote troubleshooting, visit our Support page here: Fix your remote

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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