Remotes

[ericn]

...when installing new batteries. I've tried all of the pairing methods in the TS section and nothing has worked so far. The Roku box itself works with the Roku phone app however

Pairing light won't flash to enter pairing mode whether it's held for five seconds or twenty 

thanks in advance for the help 

[RokuElmer-H]

Hi, @ericn! 

Thanks for your first post in the Roku Community! 

We know how excited you are to use your new Roku Ultra, but apparently, you encountered this remote pairing issue. We will work with you to isolate and closely examine the issue. To help us better understand the problem, could you please provide the details below.

• Which remote are you using? (Voice remote pro, Voice remote)
• What troubleshooting steps have you done so far?

If you need help or information while waiting for further instructions, you may want to check out our support page How to fix your Roku voice remote that is not working, 

We look forward to your responses and gathering your details.

Best wishes,
Elmer