Remotes

[tlecrafter]

What is the deal and how do I fix the battery issue with this remote. Got new Roku Ultra last year to use with Frame TV and specifically bought model with headphone enabled remote. Replacing batteries after 2 days... they are brand new batteries. Help!

[renojim]

Make sure you're unplugging the headphones when you're not using them.

[tlecrafter]

Thanks for sharing and I do not leave them plugged in … remote just eats batteries…. Any other solutions is appreciated 

[renojim]

You'll see plenty of other people with the same problem.  I don't think there's any one solution.  Perhaps @RokuKariza-D can help.

[AvsGunnar]

@tlecrafter 

I think short of Roku replacing the remote or purchasing the rechargeable remote (https://www.roku.com/products/accessories/roku-voice-remote-pro), I find using the Roku mobile Remote App (available in Play/Apple store for phones/tablets) the better method for Private listening.  Can basically be charging your phone while using the Private Listening feature if you wish.  Allows you to use either bluetooth or wired depending on the mobile device.

As @renojim mentioned, I have not seen a "fix" short of replacement or using alternate method.

[RokuKariza-D]

Hi @tlecrafter

We're sorry to hear about the issue you're experiencing.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. I'll be able to further assist you from there.

All the best,
Kariza

[tlecrafter]

I sent serial number for 4800X Roku Ultra via email

[RokuKariza-D]

@tlecrafter

I apologize for the delay in response.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Thank you for your patience and understanding.

All the best,
Kariza

[1JC]

I pretty well  figured it out it is not the remote it is  the roku device it doesn't acually turn off. I have to unplug  the roku