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Roku Ultra Remote will not turn off tv or adjust volume

I have a Samsung UN55KS800DFXZA 4k tv.  The Roku remote use to adjust the volume and also be able to turn tv on and off.  It no longer works doing this.  I have repaired my remote, replaced batteries and have tired several times to reconfigure the remote with no luck.   I have swapped out HDMI cable to make sure it is not that.   I have it configured for IR but still unable to get it to control the Volume and Power.   Funny part is if I use the voice control I can tell remote to turn tv off and it will.   This is important as I have older parent living with in my home and having one remote that does it all is important.  Also I have Roku in another room and it controls that tv power and volume with no issues.    If you can assist that would be great.    there is no phone support for me to call here so I am here posting for assistance.  

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Community Moderator
Community Moderator

Re: Roku Ultra Remote will not turn off tv or adjust volume

Thank you for joining us here in the Roku Community, @banks2713!

We appreciate you reaching out for support about controlling your Samsung TV's power and volume using your Roku remote. We'd be happy to suggest some steps to help you set it up.

Please try navigating to your Home screen. Scroll up or down to select Settings > Remotes & devices > Voice Remote > Set up remote for TV control > CEC setup. You may refer to our support article dedicated to this: How to set up your Roku voice remote to control your TV

If you encounter any issues during setup, there are a number of suggestions for you to try by visiting our support article here: Why is my Roku voice remote not controlling power and volume on my TV?

We hope you find this information helpful and if you need further clarification and assistance, please don't hesitate to reach out.

Best regards,

Carly Y.
Roku Community Moderator
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