Remotes

[memartha]

Remote volume control button (when pressed) only changes the volume by one increment every 4 or 5 minutes, no matter how many times you repeatedly press the button.   I "assume" we need a new remote but I am uncertain which one we should buy.   Links to replacement or item numbers, etc would be appreciated.  Any help would be appreciated.   

Thanks

Martha

[Tivoburkee]

With new batteries in you can try re-programming the remote for your tv:

settings> remote & devices> remote> remote in use> program tv> follow prompts

For a new remote, go with the third one down the $19.99 voice remote:

https://www.roku.com/products/accessories/player

[StreamerUser]

Try re-running the remote TV control setup:

Settings/Remotes & devices/Remotes/<your remote here> (in use)/Set up remote for TV control

Otherwise you need the Voice Remote (RCAL7R) or Voice Remote Pro (RCS01R) available at Walmart/Best Buy/Amazon/etc

or from Roku:  https://www.roku.com/products/accessories/streaming-stick

[allSports]

I have the same issue as Martha- and the same model streaming stick, rerunning the programming does not solve the problem.

Any other ideas? Thanks.

[RokuKariza-D]

Hi @allSports

Thanks for the post.

We suggest you try re-pairing first your remote to your Roku stick then proceed re-programming the remote to control your TV once again. 

If you need help pairing the remote, the steps in this link might help: How to resolve issues with your Roku® simple remote or Roku voice remote

Furthermore, please be advised that Roku sticks can be connected directly to an HDMI port on your TV – therefore, wireless interference from the HDMI connector may impact the performance of your remote. You can try moving it away from the HDMI connector on your TV by installing a free extension cable.

Let us know how it goes!

All the best,
Kariza

[memartha · Accepted solution]

Thanks for the help everyone!   We ended up removing the stick/and then putting it back in and everything works great now.

 

[allSports]

Re-Pairing my remote didn't seem to help. I ordered the extension cable to see if that fixes it. Not sure why interference would only affect voice control though.

[StreamerUser]

@allSports 

Your issue and @memartha 's issue seem very different - she never mentioned voice at all, just very delayed TV control button response.

Perhaps it would be best if you started a new thread with the details of your issue.