Remotes

[AmbiT]

So I actually figured it out. I'd paired the roku stick remote to my  Upstairs roku tv (since it had the voice option)  long story short I didn't use it for long with the tv. NOW I'd taken the roku stick off the tv downstairs at some point for a few months. Plugged it in today  and noticed the stick remote was STILL paired with my upstirs roku tv.  below is what I had to do to get the roku stick and remote to work again on the regular tv

turn off TV (with the roku stick plugged in) for 10 second TURN on TV hopefully, that prompts your roku to update (again remember this hadn't been plugged in for months) wait until the update completes (or unplug your tv and/or the roku stick until it updates 

at the same time you turn off the tv take out the remote batters

after the update is done put back in the batteries and it "should" work after that.

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @AmbiT!

We appreciate your desire to pair your Roku remote with your Roku device, and we're here to help you with this process. To begin, you may consider disconnecting your Roku remote from your Roku TV by following these steps.

1. Press Home on your handheld Roku remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote (Select the remote model)
5. Select Remove

Furthermore, you can pair your remote directly with your Roku device. This process will automatically disconnect the remote from any previously paired devices.

• If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
• If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

For additional information and steps to pair your Roku voice remote to your Roku device, kindly visit our support article here:

• How to set up and pair your Roku voice remote
• How do you fix your Roku voice remote that is not working?

Hope this helps!

Thanks,
Jharra