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Roku Simple Remote not working

My roku simple remote is not pairing with my roku device (3920RW- SW Premiere). The settings option on the device doesn’t account for the type of remote i have and when i follow the directions given, it does not work. I have checked the batteries (they work fine) and have followed the instructions. My remote doesn’t have a microphone pinhole and the only options given to me on my television is remotes with a microphone pinhole.

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Community Streaming Expert

Re: Roku Simple Remote not working

If you truly have a Roku Simple Remote (infrared (IR) only, no microphone button, no power, volume, or mute keys) then it cannot be paired with a Roku.  IR remotes just work by pointing them at the front of ANY non-Streaming-Stick Roku device without being paired to it, as long as there is a clear unblocked line of sight from the remote to the front of the Roku device.

Be sure you have good batteries installed in the remote, in the correct orientation as as shown by the diagram in the battery compartment.

You can check if the remote is sending IR signals in the first place by pointing your remote at a digital camera, even one built into a phone or tablet, and pressing some remote buttons. If the remote is sending signals you should see them glow from the top end of the remote on the camera view screen.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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