Remotes

[RokuDanny-R]

@KL23 

Thanks for the post.

Can you please provide more information about the issue you are seeing?

What Roku model device do you have?

With more information we will be able to assist you further.

Thanks,
Danny

[Daycunni]

[personal information removed]

S/N 43G2023J0H03436

[RokuDanny-R]

@Daycunni 

Thanks for the post and information.

For future reference, when providing personal information, please provide that information in a private message (PM), as we highly recommend not posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Gator19686868]

Having the same issue.  Volume will only go up with my roku remote.  How do I fix?

[RokuKariza-D]

Hi @Gator19686868

Thanks for posting here in the Community!

If you have a Roku voice remote, you can try re-pairing the remote to your device and see if that resolves the issue. Please visit this link for step-by-step instructions: How do I resolve issues with my Roku® voice remote?

Meanwhile, if it's IR remote, refer to this Support article for troubleshooting steps: How do I resolve issues with my Roku simple (IR) remote?

Keep us updated on how it goes.

All the best,
Kariza

[MH4]

My son's Roku remote is only meeting an unmuting the TV no matter what button you push

[RokuKariza-D]

Hi @MH4

Thanks for bringing this to our attention.

I would recommend starting with the troubleshooting steps available in my post above. If still no luck, please reply here with the serial number/device ID of the Roku player associated with the affected remote. It can be found at the back or underneath the device itself.

Please keep us posted.

All the best,
Kariza

[depreciated]

I can't PM you. SN YH0091833430

[RokuKariza-D]

Hey @depreciated

Thanks for reaching out here in the Community.

Could you tell us first specifically about the issue you're running into? Have you tried any troubleshooting steps?

With more information, we can assist you further.

All the best,
Kariza

[depreciated]

Volume button only turns volume up. Arrow keys only move keyboard letters diagonally. Factory reset TV. Re-paired remote.

Same problem as everyone else - the remote only turn volume up and that's it.