Remotes

[RokuKariza-D]

@depreciated

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Bryce0606]

Any luck mine just started having the same problem

[RokuDanny-R]

@Bryce0606

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[depreciated]

Amazon has replacement remotes for $9. There is really no other option here.

[Esuboski]

I’m having this same issue, but can’t get into settings since the remote only turns up the volume. 

[RokuKariza-D]

Hi @Esuboski

Thanks for the post.

For remote issues, we would recommend starting with the troubleshooting steps provided in this link: How to fix your Roku® voice or simple remote that is not working

Let us know how it goes!

All the best,
Kariza