Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RokuDanny-R
Retired Moderator

Re: Roku Remote only turning the volume up from any botton

Jump to solution

@KL23 

Thanks for the post.

Can you please provide more information about the issue you are seeing?

What Roku model device do you have?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Daycunni
Newbie

Re: Roku Remote only turning the volume up from any botton

Jump to solution

[personal information removed]

S/N 43G2023J0H03436

0 Kudos
RokuDanny-R
Retired Moderator

Re: Roku Remote only turning the volume up from any botton

Jump to solution

@Daycunni 

Thanks for the post and information.

For future reference, when providing personal information, please provide that information in a private message (PM), as we highly recommend not posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos

Re: Roku Remote only turning the volume up from any botton

Jump to solution

Having the same issue.  Volume will only go up with my roku remote.  How do I fix?

0 Kudos
RokuKariza-D
Retired Moderator

Re: Roku Remote only turning the volume up from any botton

Jump to solution

Hi @Gator19686868

Thanks for posting here in the Community!

If you have a Roku voice remote, you can try re-pairing the remote to your device and see if that resolves the issue. Please visit this link for step-by-step instructions: How do I resolve issues with my Roku® voice remote?

Meanwhile, if it's IR remote, refer to this Support article for troubleshooting steps: How do I resolve issues with my Roku simple (IR) remote?

Keep us updated on how it goes.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
MH4
Newbie

Re: Roku Remote only turning the volume up from any botton

Jump to solution

My son's Roku remote is only meeting an unmuting the TV no matter what button you push

0 Kudos
RokuKariza-D
Retired Moderator

Re: Roku Remote only turning the volume up from any botton

Jump to solution

Hi @MH4

Thanks for bringing this to our attention.

I would recommend starting with the troubleshooting steps available in my post above. If still no luck, please reply here with the serial number/device ID of the Roku player associated with the affected remote. It can be found at the back or underneath the device itself.

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
depreciated
Channel Surfer

Re: Roku Remote only turning the volume up from any botton

Jump to solution

I can't PM you. SN YH0091833430

0 Kudos
RokuKariza-D
Retired Moderator

Re: Roku Remote only turning the volume up from any botton

Jump to solution

Hey @depreciated

Thanks for reaching out here in the Community.

Could you tell us first specifically about the issue you're running into? Have you tried any troubleshooting steps?

With more information, we can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
depreciated
Channel Surfer

Re: Roku Remote only turning the volume up from any botton

Jump to solution

Volume button only turns volume up. Arrow keys only move keyboard letters diagonally. Factory reset TV. Re-paired remote.

Same problem as everyone else - the remote only turn volume up and that's it.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.