Remotes

[Lyss]

My remote will only turn the volume up. It does not matter the button I push it will only turn the volume up. I can't turn off the tv, move, or select anything. What can I do? Possible water damage but unlikely as it was just after washing my hands and touching the remote.

[RokuDanny-R · Accepted solution]

@Lyss 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[Miket1]

I had the same issue any luck with a solution???? It worked on my old roku device. 

[RokuDanny-R]

@Miket1 

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[Charlie19]

I have the same issue but I can't find out the serial number because the remote doesn't control anything but the volume and the app isn't connecting to my phone.

[RokuDanny-R]

@Charlie19 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[grrbrown12]

I have the same issue!

[qstvcl]

Sharp 32" Roku TV.  Can only can increase the volume or mute on remote.  Temporary solution.  Using Roku Remote App.  Would rather use Roku Remote.  Please assist.

[Tivoburkee]

Roku will tell you to get in touch with tv manufacturer, since roku only supplies the OS for the tv. I would go to ebay for used sharp roku tv remote. The quickest is to go to walmart either get roku voice remote or go for a universal like the One-For-All urc-7935 streamer remote, works great on Roku tv's. Here's a photo next to roku tv remote:

[KL23]

My remote with only turn the volume up on my tv and won’t do anything else! Help!!!!