Remotes

[htoll]

Purchased a Roku Streaming Stick 4K a few months ago and everything worked perfectly until I went to change the batteries in the voice remote. I have taken out the batteries, unplugged the Roku device for 30+ seconds, put in new batteries, and am unable to pair. Even unplugging my TV, re-starting the Roku multiple times, and trying different new batteries, I am unable to get the green pairing light to flash. I have an older Roku remote I am able to re-pair just fine, so I'm not sure what the issue is. 

[renojim]

If the pairing light doesn't flash when you press and hold the pairing button for five seconds or so I would suspect the new batteries.  Try another set, even the old batteries, or the ones from another remote.

[htoll]

I re-tried the old batteries and multiple sets of new batteries with no luck, but appreciate the suggestion. 

[Streamer317]

@htoll  You can download the Official Roku Remote Control app to your Android or iOS device. That will allow you to control your Roku. Since your Roku is under warranty you can file a claim. 

https://support.roku.com/article/208757058

[demsd]

I think those remotes are essentially garbage. I have two Ultras that Roku gave me. I started using one at night with headphones. The first remote worked fine for quite a while, but it ate batteries. Then every time I plugged in my headphones the Ultra would freeze, requiring me to reboot and pair. Eventually, it stopped pairing all together. So I stated using the remote from the second Ultra. It also eats batteries. A couple months ago it also started freezing every time I plugged in my headphones. The other day I ended up unplugging that Ultra, and plugged in the second Ultra and thus far I have had no issues with freezing. I suspect that will only be temporary.

[renojim]

@htoll, that sounds like a dead remote.  You'll probably have to go the warranty return route.  I think Roku will want to replace everything, but maybe @RokuDanny-R can give better information.

Step by step instructions for returns and warranty replacements | Official Roku Support

[RokuDanny-R]

@htoll

Thanks for the posts.

Please feel free to provide us with the Roku device serial number/device ID on your Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[htoll]

Thanks Danny,

Serial number: X01700CE486V

Device ID: S08Y419E486V

[Boz]

This may be a silly question, but are you 100% sure you're putting the batteries in correctly?  I think the battery direction might be different for different Roku remote models.

[Boz]

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@demsd wrote:

I think those remotes are essentially garbage. I have two Ultras that Roku gave me. I started using one at night with headphones. The first remote worked fine for quite a while, but it ate batteries. Then every time I plugged in my headphones the Ultra would freeze, requiring me to reboot and pair. Eventually, it stopped pairing all together. So I stated using the remote from the second Ultra. It also eats batteries. A couple months ago it also started freezing every time I plugged in my headphones. The other day I ended up unplugging that Ultra, and plugged in the second Ultra and thus far I have had no issues with freezing. I suspect that will only be temporary.

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That sort of sounds like the headphones / freezing issue might have been with the first Roku device you were using?

Also, how do you power your Roku devices?  With the supplied wall wart, or plugged into a USB port on your TV, which would cause the Roku to power off every time you turn off the TV?  The reason I'm asking is because I recently found that a Roku remote with relatively fresh batteries was dead.  It was in a a guest room where I'd had a visitor stay, and eventually discovered that they had unplugged the Roku, I'm guessing because they thought they were supposed to "turn it off".  My theory is that the remote was continuing to look for the Roku, which depleted its batteries.  But that's just a guess...