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GRAYDRAKE
Reel Rookie

Roku Remote Will Not Turn on New Sony TV

My Roku remote worked well for a year on the original LG TV, but it failed and was replaced with a Sony.   I can not get the Roku remote to turn on the new TV, but once on it will control the TV.  What is the next step in trouble shooting?

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4 REPLIES 4
Tivoburkee
Community Streaming Expert

Re: Roku Remote Will Not Turn on New Sony TV

Re-program the remote for your Sony, skip the first positive result clicking YES, lie to it, try the next one that mutes the music. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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GRAYDRAKE
Reel Rookie

Re: Roku Remote Will Not Turn on New Sony TV

what is the process in re-programming the Sony remote?

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GRAYDRAKE
Reel Rookie

Re: Roku Remote Will Not Turn on New Sony TV

Additionally, the Roku remote will not adjust the volume or mute the sound.  Hope this is helpful.

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Strega2
Roku Guru

Re: Roku Remote Will Not Turn on New Sony TV

Hopefully you can go to: Settings -> Remotes & devices -> Remotes [select your remote] -> Set up remote for TV control and get it set up for your TV.

Banned but back. Because why not?
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