Hi @SherriParris,
Thanks for posting in the Roku Community!
We understand that you are facing an issue with the Roku Remote arrow button not responding. We'd like to take a closer look to see if there's anything else we can suggest to help.
We also recommend taking a look at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working | Roku
If the steps provided by the Support page still aren't helping, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.
Please keep us posted.
Best regards,
Mary
Mary F.
Roku Community Moderator