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ManAndDog
Newbie
‎02-05-2023 10:17 AM

Roko app doesn't recognize newly added streaming stick.

I've several Roku devices and have an activated Roku app that, in addition to my Roku remotes, controls them all. Since installing a new streaming stick, the app won't control that device. In the app settings, that device is greyed out and will not connect. Any easy troubleshoot? Help me, Obe-wan Kenobis! You're my only hope!

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1 REPLY 1
RokuLianna
Retired Moderator
‎02-05-2023 10:25 AM

Re: Roko app doesn't recognize newly added streaming stick.

Hi @ManAndDog,

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

We also recommend starting to take a look at the troubleshooting steps provided by our Support page here: How to connect the Roku® mobile app to your Roku device over Wi-Fi® | Official Roku Support.

Please keep us posted and we'll continue assisting you from there.


Warm Regards,
Lianna

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