Remotes

[tims1334]

@RokuDanny-R 

I'm currently having the same issue. Just purchased the voice pro remote, password it with my TCL Roku tv (about 5 years old, fully updated) and it worked great for a day. Now displays the battery level every 5 seconds. If I turn off the voice control, it displays that the voice control is off every 5 seconds instead

Obviously very annoying when watching TV. Any help would be appreciated! 

[RokuDanny-R]

@tims1334

Thanks for the post.

Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[schmark79]

Has there been a solution for this problem? Mine is on a rechargeable remote. Remote is fully charged, as it shows on the icon. This also happens when I have the  voice control off.  The icon for the battery will flash on about every 5 seconds, or so. 

The serial number on my unit is X01000TJGXD5

Tracker ID is D5-0670562

[RokuKarla]

Hello @schmark79

Thanks for reaching out here in the Community!

Could you please provide more information about the problem you're experiencing so that we can look into it further?

• Is this the remote that came with the Roku device
• Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• Steps to reproduce the issue you are seeing
• Screenshot of what is happening on screen

Once we have more detailed information, we will be able to investigate the issue further.

Regards,
Karla