Remotes

[RokuCarly · Accepted solution]

Greetings from the Roku Community, @DrChris1998!

We appreciate you reaching out for support about your Roku remote not working after factory resetting your Roku device. No worries! We're here to help you resolve this.

When factory resetting your Roku device, please be informed that it will set you back to default settings, and you may need to re-link your Roku account and sign in on your channel subscriptions.

Furthermore, this will also reset your Roku remote, and it needs to be paired again. Kindly refer to our support articles to help you pair your Roku remote:

• How to Pair your Roku voice remote
• How to pair your Roku Players (simple) remote

We hope you find this information helpful. Keep us posted on how it goes!

Best regards,
Carly

[DrChris1998]

Same problem. I got a new remote from the manufacturer and it worked. Try to get it directly from then not a store like target or Best Buy. Even though it looks the same I don’t think it is.

[DrChris1998]

Please read. I had the same problem. Remote didn’t pair after the factory reset. Tried buying new remotes and using the app. ROKU sent me a remote and it worked. GET A REMOTE DIRECTLY FROM ROKU, not in a store or online.