Remotes

[Marcf48073]

My remote used to work, but after several months of not using it, it is completely dead.  I changed batteries.  I tried the pairing button, but the green light never flashes.  I tried home+back to reset, but no response.  It is dead.

  I've read every article but no luck.  How do I get you to send me one that works? 

[makaiguy]

@Marcf48073-

During "several months of not using" the remote, the batteries may have leaked, creating a white crust that prevents the batteries from making electrical contact.  I've had this happen with a number of battery operated devices over the years.

If this applies to you, you may find that scraping the crust off the remote's battery contacts with a screwdriver blade or similar object, you may restore its ability to make contact with a fresh set of batteries.

[Marcf48073]

That did not help.  I even tried contact cleaner, but nothing has changed.  My remote is totally dead.

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @Marcf48073!

We understand and appreciate your attempt to resolve your Roku remote issues. If you are having problems or want to return the remote, please make sure to get a Return Material Authorization (RMA) number first.

Before requesting a refund or replacement, it's important to fully understand the process outlined in this article: Step-by-step instructions for returns and warranty replacements

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:

• Why is my Roku remote not working?
• How to fix your Roku voice remote that is not working.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra