Remotes

[TorianEC]

Community update… one possible solution

If anyone has an iPhone with the current Apple update (17.1.1), there is a new (to me) app called "remote" on Apple. I suspect that this may have been causing some interference with my Roku remote.... (even though I try to keep the phone and my Roku remote away from one another..).

I don't know if this applies to anyone else, but I did the following:

On my IPhone 

1. Deleted the 'Remote' app.

2. Restarted my iPhone.

3. On my RokuUltra 2022, went to /system/remotes & devices and set up a new voice remote even though the one I had was already connected. It simply removed the original one and updated my remote.

 4. I then went to settings/system/power/system restart on my Roku.

Since then, I have not had noticeable issues with connecting my Roku remote.

Hope this helps some folks and would appreciate feedback.

[Trip2Stephan]

Are you guys going to fix this ridiculous problem? The IR stops flashing intermittently. When it does work it only works sometimes. It’s obviously flashing when the volume works and isn’t flashing when it stops controlling your volume. This is second remote I’ve purchased that does the SAME thing. 

[RokuEuniceL]

Hi @Trip2Stephan,

Thanks for posting here in the Roku Community!

We're glad to assist you with your problem with your Roku remote. Please restart your Roku device by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step). After the Roku player finishes restarting, if TV control has not been restored, set up your remote for TV control again by doing the following:

1. Navigate to Settings.
2. Select Remotes & Devices.
3. Select Remotes, followed by your remote.
4. Select Set up remote for TV control.

Let us know how it goes; we'll gladly assist you further.

Kind regards,

Eunice

[ErnieHorning]

It's kind of ridiculous that this has been going on for so long.  I also have this issue and offering  a procedure that requires a remote that stops working before you can even execute it, is pretty useless. 

With all of your resources, you think that you'd be able to set multiple computer controlled that do nothing but try to recreate this error, over and over, repeatedly.

Clearly there's a problem.  Stop playing dumb. 🙄