Remotes

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RiverCityYVR
Reel Rookie

Remote stopped working entirely

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It’s been problematic for about four months but only yesterday stopped working entirely. I can use the app to control the TV for now, but that means the TV is useless if I’m not around and anyone else wants to watch.

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RokuCarly
Community Moderator
Community Moderator

Re: Remote stopped working entirely

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We appreciate you for posting here in the Roku Community, @RiverCityYVR!

Thank you for bringing to our attention the issues you have encountered with your Roku remote. We'd be happy to help you contact the correct support.

Can you please confirm if this is happening to your TCL Roku TV? If so, we highly recommend getting in touch with TCL Support since they produce their own hardware, including their remote. We only support its software operating system, so it's best to raise this concern with them for further assistance or request a replacement. 

You may reach them here: TCL TV Support

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

Carly Y.
Roku Community Moderator

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4 REPLIES 4
RokuCarly
Community Moderator
Community Moderator

Re: Remote stopped working entirely

Jump to solution

We appreciate you for posting here in the Roku Community, @RiverCityYVR!

Thank you for bringing to our attention the issues you have encountered with your Roku remote. We'd be happy to help you contact the correct support.

Can you please confirm if this is happening to your TCL Roku TV? If so, we highly recommend getting in touch with TCL Support since they produce their own hardware, including their remote. We only support its software operating system, so it's best to raise this concern with them for further assistance or request a replacement. 

You may reach them here: TCL TV Support

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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RiverCityYVR
Reel Rookie

Re: Remote stopped working entirely

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It is TCL TV. Thank you for the link, I will reach out to them.

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RokuCarly
Community Moderator
Community Moderator

Re: Remote stopped working entirely

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Thanks for keeping us posted, @RiverCityYVR.

Feel free to contact us anytime you need assistance with your Roku, or you can visit our support website for additional help. --> Roku Support Website

Happy Streaming!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Remote stopped working entirely

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Roku now has their own replacement remote for Roku TVs from all manufacturers.
Infrared, not compatible with Roku Players
https://www.roku.com/products/accessories/roku-tv-remote

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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