Remotes

[Mich96]

My down arrow button is not working but everything else is. I am trying to set up my TV to the new wifi but I cannot since the down arrow button is not working at all. I tried new batteries and making sure the button itself it not stuck. I need help 😫 

[RokuCarly]

Welcome to the Roku Community, @Mich96!

Thanks for letting us know about this. Rest assured that we will help you find the best resolution for the down arrow button on your physical Roku remote not working. 

Before we proceed, kindly provide us with additional information such as follows:

• Serial number of the Roku device this remote is currently paired to.
• Is this the remote that came with that device? If not, what is the model of the remote?
• When and where did you purchase this?

We'll be looking forward to your response.

Best regards,
Carly