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Merkerr
Reel Rookie

Remote stopped controlling sound and power on both tvs.

I have an insignia TV that my Roku remote has always controlled the power. Another TV is Vizio and the remote would control the power and sound. 2 different remotes. (Someone was bound to ask) both stopped working within weeks of each other. Batteries replaced, updates done, both reset, repaired, no luck. I can't find any solution. Any advice?

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4 REPLIES 4
renojim
Community Streaming Expert

Re: Remote stopped controlling sound and power on both tvs.

You said "repaired", but does that include going through the "Set up remote for TV control" procedure under Settings->Remotes & devices->Remotes->[voice remote]?

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Merkerr
Reel Rookie

Re: Remote stopped controlling sound and power on both tvs.

I did all the things. 

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jandreasen
Newbie

Re: Remote stopped controlling sound and power on both tvs.

I have this same problem. My remote controlled my TV's power and sound until it suddenly didn't, maybe a month or so ago (it's currently 9/19/2023).

I've tried changing batteries, (re)setting up for tv control, updating the software, restarting the system... Everything I could find. Nothing has worked.

My TV is a Dynex, and I tried that as well as Insignia, which Roku detects it as. None worked.

My Roku Ultra is model #4670X, and my software version is 12.0.0, build 4184-46. My serial number is YJ00AF054397.

Any suggestions?

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Remote stopped controlling sound and power on both tvs.

Hi @jandreasen,

Thanks for this post.

We appreciate the troubleshooting you took to resolve this concern.

Kindly try to perform the additional troubleshooting in this support article: Why is my Roku voice remote not controlling power and volume on my TV?

We hope this helps. Please let us know what you find out.

Sincerely,
Janadee

Nadee K.
Roku Community Moderator
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