Remotes

[Kandiland]

and what fix was that?

[RokuBen]

Are these remotes all attached to the same device or different devices?  Which channel are you seeing the skips on?

The fix that's helped some people, although maybe not permanently, has been to restart the device, either by removing power for a few seconds or by going to Settings / System / Power / Restart device.

We're still trying to understand what set of channel launches and content playback is pushing devices into this bad state, but a restart seems to clear it up.

[husker_nut]

How do I resolve this issue if it's impacting a TCL TV running the Roku OS? How to reboot the device? 

[CharlieRutledge]

For me, it only manifested as skipping when using the arrow keys to navigate, either selecting a channel from the Roku Home screen or selecting programming inside a channel (specifically netflix, amazon, and pbs- perhaps others but definitely those). I never noticed any issues with pausing / resuming video. I never tried it in BritBox.

I did a system restart via the menu on all four of my Rokus a couple weeks ago, that fixed the problem for me and at least so far it has not come back.

[RokuBen]

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@husker_nut wrote:

How do I resolve this issue if it's impacting a TCL TV running the Roku OS? How to reboot the device? 

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Settings / System / Power / Restart device

[RokuBen]

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@CharlieRutledge wrote:

(specifically netflix, amazon, and pbs- perhaps others but definitely those).

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That's very interesting for our investigation -- we'd not seen Netflix or Amazon mentioned as channels affected by this before.  Those are built using a different programming model from the usual BrightScript-based channel, so we didn't think they were affected.  Thanks for posting.

[dreynolds]

I have 2 Rokus on 2 different tvs in completely different locations in my house, and this is happening with both of them. one is an ultra and the other a premiere +

this is a Roku problem. 

it's been doing this on both for weeks and I can't find an answer 

[husker_nut]

Thanks, this did the trick! Issue mitigated. 

[CoffeeHound]

wow thanks! this did the trick for me! Remote was fine on the home page, but within every app, it jumped ahead 3 or 4 spaces when I wanted to move just one space. The worst channel for me was PBS. But I power cycled the box then re-paired the remote and voila! Working like it should!

[FB10331]

I don't think the problem is with the remote, but it's with the Roku software and how it interprets the RF/IR signal received from the remote. On my Roku Ultra it skips two (rows, icons, channels, etc.).

Devices like Remotes and Keyboards have software to interpret button presses. When pressed the button could sent out multiple "key down" signals, the software in the remote/keyboard filters out the repeated key presses, also known as Debouncing.  Do a google search for "software key debouncing" to find out more about this.