Remotes

[ScottCunningham]

Tried to contact Roku but agent support is not available for 4K unit. Do I need to buy another remote? Current unit is 6 weeks old. All other functions seem to work. Remote right arrow next to OK button needs to be close to receiver and requires firm pressure to function

[Btripp00]

Same issue here.  Been deteriorating for a while and now is virtually unusable.  How do we get a replacement or get it repaired as per the threads on here it seems to be a common issue. 🙁. Mine is a voice remote.

[RokuJanadeeK]

Hi @ScottCunningham and @Btripp00,

Thanks for bringing this to our attention. We're sorry for this experience.

Could you confirm if only the right arrow button is not working on your remote? Also, have you tried changing the batteries with fresh ones and trying again? Lastly, could you provide us the device ID of the Roku device that this affected remote pairs with?

Please keep us informed.

Regards,
Janadee

[Btripp00]

Yes just the purple right arrow is not working.

Yes I have tried new batteries.

SN: S0HCK2DCSTV2

Model 3941X2

Is that the info you need?

[RokuJohnB]

Hi @Btripp00,

Thank you for posting here in the Roku Community!

We understand you're having a problem with your Roku remote. We're happy to assist you further. Please try these steps below:

1. Press the Home button on your Roku remote.
2. Scroll and select Settings.
3. Select Remotes & Devices.
4. Select Remote.
5. Choose your voice remote from the list and select Set up remote for TV control.
6. Follow the on-screen prompts to complete the process.

If the problem still continues, please let us know.

All the best,

John

[Btripp00]

Hi John.  I did the above steps and yes the issue with the purple right arrow still exists.

[RokuJohnB]

Hi @Btripp00,

Thank you for keeping us informed!

For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help - Roku Community
We'll be anticipating it!

Thanks,

John

[Btripp00]

Done.  Thanks John

[Acress]

• My remote has the exact same issue, in that, the right arrow has slowly degraded to the point that it has become unusable unless one puts a lot pressure in it. I have only had it for about 4 weeks. All other buttons work fine. How can I get the remote replaced?

[Btripp00]

I would suggest trying new batteries, if you haven’t already and then try the reset method suggested above.  If none of those fix your issue then send a private email to one of the Roku Community people that have replied on the Roku Community chat.

Good luck!