Remotes

[bjntpt]

I just purchased a Roku streaming stick 4K. I am having trouble pairing the remote. Dumb question, once the status light turns green, am I supposed to release the home and the back buttons? If I do that, the green status light goes out.

[RokuJharra-Q · Accepted solution]

Hi @bjntpt, welcome to the Roku Community!

We understand that you are in the process of pairing your remote with your Roku device, and we are here to provide assistance. To begin, please follow the troubleshooting steps outlined below.

As this may be your first time pairing the remote, we recommend starting with a reset of the Roku streaming stick. While the Roku stick is plugged in, please press and hold the reset button on the bottom of the Roku stick until you see the TV screen restart. Following this, we kindly ask that you check the remote batteries and proceed with the steps to pair the remote.

How to set up a voice remote for your Roku streaming Stick:

The Roku voice remote that has a pairing button will be located either on the back of the remote or under the battery cover.

• Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
• If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

If have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

Please keep us posted.

Thanks,
Jharra