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Tman47
Newbie
‎10-06-2023 05:51 AM

Remote only controls volume and on/off

Remote has worked perfectly until yesterday. Now it will only control tv on/off and sound. New Duracells installed. Did the pairing thing. No luck. Now what?

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RokuCarly
Community Moderator
Community Moderator
‎10-06-2023 11:22 AM

Re: Remote only controls volume and on/off

A warm welcome here at the Roku Community, @Tman47!

Thanks for raising your remote issues with us. No worries. Our Support team has already been notified regarding this matter and would be more than happy to further assist you with this. Kindly keep an eye out on your inbox for emails from them. 

Aside from this, feel free to create a new thread for different concerns. We'd be glad to help you anytime.

Kind regards,
Carly

Carly Y.
Roku Community Moderator
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