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Remote not working

Brand New Remote Pro Voice worked for 1 day and now no longer works. I have reset my Roku and repaired remote twice. Still not working. 

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Remote Voice now working

After resting the remote again and switching the "Hey Roku" switch off and on a few times it is now working. 

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Community Moderator
Community Moderator

Re: Remote not working

Greetings from the Roku Community, @Pylogix!

Thank you for bringing this to our attention. We're glad to hear your update.

For future reference, here are some troubleshooting steps you can try:

  • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
  • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons simultaneously for about 20 seconds. 

You may also visit this support article dedicated to this: How to fix your Roku voice remote that is not working

Happy Streaming! 💜

Best regards,

Carly Y.
Roku Community Moderator
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