Remotes

[RokuEuniceL]

Hi @rimasidibe,

Thanks for keeping us posted here in the Roku Community!

We're glad to assist you with your problem with your Roku remote. There is a possibility that if the remote is not controlling your Roku device, it might not be paired. Can you please put your Roku device into pairing mode and try to pair your Roku remote with it? Please check out this support article here on how to fix your Roku voice or simple remote that is not working.

Let us know how it goes, and we'll be glad to assist you further.

Kind regards,

Eunice

[JCorbin]

This worked for me, but I had to change the batteries twice (I guess the first ones I put in were bad), AND I finally figured out that the Pairing button on my Remote is a tiny button inside the compartment where the batteries fit.  Trial and Error and reading ALL the support articles wins in the end!

[ScottR2]

We have been having this same issue with remote not working. Have done all your solutions, new batteries, unplugging and restarting, switched power source to wall outlet. These all work for a while, a day or two then it will do it all over again. Been battling this for weeks.  Getting frustrated with every couple days unplugging and let it sit for a bit then restarting and be okay for another day or two. Could this be the device going bad???

[JCorbin]

ScottR2: The problem has not recurred for us since we figured out the "Pairing" button on our remote. Sounds to me like it could be the device, but I think Roku Support needs to weigh in. 

[RokuTakashi · Accepted solution]

Hi, @ScottR2 

We are glad to have you here in the Roku Community.

We understand the issue you've shared here with us regarding the Roku remote not being able to respond to your Roku device, and we'd be pleased to assist. Kindly follow the troubleshooting steps below to resolve the issue regarding your remote.

Re-pair your voice remote to your streaming device

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

Please keep us posted on how this works.

Best wishes,
Kash