Remotes

[Jrcward]

After update was completed, the remote will only turn on/off the tv and control the volume. It will not do anything on the screen. I have unplug the tv, the Roku device and put in new batteries in the remote. Please advise.

[renojim]

@Jrcward, try pairing the remote again.

https://support.roku.com/article/360011621473

[RokuJharra-Q · Accepted solution]

Hello, @Jrcward. Welcome to the Roku Community!

Thank you for contacting us about the issue with your Roku remote after the recent update. To better assist you, could you please provide the following information?

• What type of Roku remote do you have?
• The serial number/device ID of the Roku device paired with your remote.
• The latest OS version on your Roku device. (this can all be found in Settings > System > About)

In the meantime, we highly recommend the following to help you resolve this issue.

1. Restart the device: unplug it and then plug it back in.
2. Reset the remote: Press and hold the Back/pairing button and Home button simultaneously for about 20 seconds.

For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.

Hope this helps!

Thanks,
Jharra