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0409
Newbie

Remote not working after following directions to unplug.

My remote keeps dropping the connection to tv. The directions say"Make sure remote has no blockage  to the stick". My roku stick has been behind the tv where the portals are for years. Wish there was a live person to talk to. 

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1 REPLY 1
RokuKariza-D
Retired Moderator

Re: remote not working after following directions to unplug.

Hello @0409 

We're sorry to hear about the issue you're experiencing.

When using a Roku® Streaming Stick® that can be connected directly to an HDMI port on your TV, wireless interference from the HDMI connector may impact the performance of your remote. We suggest moving it away from the HDMI connector on your TV by installing a free extension cable.

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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