Remotes

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atc98092
Community Streaming Expert

Re: Remote must be less than 6 inches from tv to work. Suggestions???

The LG remote will only control the TV, and the Roku remote will only control the Roku. They are not interchangeable. If your Roku remote has a volume control (I don't think the IR remotes do), then it would only control the TV's volume using HDMI control, or CEC as it is generically labeled. 

Dan

Roku Community Streaming Expert

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PattyS
Channel Surfer

Re: Remote must be less than 6 inches from tv to work. Suggestions???

So is it normal to need to have the Roku remote right infront of the TV to change the channel?? If so, it is a useless item.

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atc98092
Community Streaming Expert

Re: Remote must be less than 6 inches from tv to work. Suggestions???

Not at all. I'm sitting at least 8 feet away from my TV and Ultra. But it uses the WiFi Direct remote, so there's no problem with it being inside my equipment cabinet. My AVR remote is IR only, and I have to aim it just right to hit it inside the cabinet, otherwise it won't work. But even through the glass door I can control it at 8+ feet away. A standard IR remote should work just fine for 10-15 feet, assuming there's nothing interfering with the infrared light coming from the remote. If there's bright sunlight in the room, it can interfere with the IR light. As I said, IR remotes require a clear line of sight between the remote and the receiver. 

You can test your IR remote by looking at the emitter end (the end you point at the Roku, which is the top of the remote) through a digital camera (such as a phone camera). While looking through the camera, press different buttons on the remote. You should see a blinking light coming from the end of the remote. If you don't see a light, or it's extremely faint, either the batteries are bad or there's something wrong with the remote. IR remotes are really simple, so if it's misbehaving it's likely not working correctly. 

Dan

Roku Community Streaming Expert

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PattyS
Channel Surfer

Re: Remote must be less than 6 inches from tv to work. Suggestions???

Thank you! I do not see a light. I did change the batteries twice.   I guess I’m bringing it back tomorrow! Thank you again!

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makaiguy
Community Streaming Expert

Re: Remote must be less than 6 inches from tv to work. Suggestions???


@PattyS wrote:

Thank you! I do not see a light. I did change the batteries twice.  


Be sure your have the batteries inserted in the correct orientation.  Some require them to be inserted in the same direction, others in opposite directions.  There should be a diagram showing correct orientation molded into the battery compartment.

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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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PattyS
Channel Surfer

Re: Remote must be less than 6 inches from tv to work. Suggestions???

Thank you for all of the help! I did try a new Roku and it works perfectly. I guess the original Roku was defective and I will return it.   

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