Remotes

[Abbegirl]

Same problem! I have two of the same remotes, and both are doing the same thing. The are not dusty, and I keep changing the batteries but it continues! How and why would they both be doing the same thing?

[RokuArjiemar]

Hi! @Abbegirl,

Thank you for reaching out to the Roku Community!

• Can you please specify the issue you are experiencing?
• What are the steps to reproduce the issue you are seeing?
• What device are you using right now?
• Have you paired the remote successfully before?
• What type of remote are you using right now?

With more detailed information, we will be able to assist you further.

Thanks,

Arjiemar

[CarrieM]

We just just started having the same problem. It happened to all our remotes at the same time. We changed the batteries and reset them all. Nothing. 

[Cochran5]

Mine is doing the same thing. We tried 2 different remotes. I click on Hulu or peacock then it skips around and you can’t click on anything. This box is only a couple months old. 

[RokuJohnB · Accepted solution]

Hi, @CarrieM, @Cochran5,

Thanks for posting in the Roku Community about the Roku remote issue.

We understand that you're having a problem with your Roku remote. Help is here. Please click this link and follow the steps: How to fix a Roku voice or simple remote that is not working

If the problem persists, please keep us posted on what you find out.

All the best,

John

[RokuJharra-Q]

Hi Community Users,

We are locking this thread because the information may need to be updated.
If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

We are here to help.

Thank you,
The Roku Community Team