Remotes

[Bmyers831]

Hi, my voice remote pro just died. I plugged it in to charge it and then afterwards it could neither communicate with the Roku or use the TV power on off, mute, volume etc controls. 

I tried to re-pair it but nothing. 

This has happened over and over over the last few years and you've been great in replacing these. Can you do it again? 

Let me know what the next step is thank you 

Bryan 

[RokuCarly]

Thank you for posting here in the Roku Community, @Bmyers831!

We appreciate you reaching out about the charging issues you've encountered with your Roku remote and are here to provide more information. 

As we checked, your Roku Ultra is no longer under warranty, and you already received a replacement remote in 2023. Refer to our support article for more information about Roku's limited warranty period.

Furthermore, you may visit our official product website and look for our latest offers on Roku remotes here: Roku Accessories - Remotes

We hope you find this information helpful.

Best regards,
Carly

[Bmyers831]

Hi Carly, 

Which of your remotes have the lowest rates of failure? 

In my experience the pro version only lasts about 4 months on average and that is entirely unacceptable.

Remote after remote after remote have failed within that time.

Thank you

[RokuCarly]

Thanks for responding, @Bmyers831.

Introducing the new Roku Voice Remote Pro 2nd Edition! Enjoy 50% longer battery life than the previous edition, providing up to three months of use on a single charge. This remote is designed to work seamlessly with your Roku Ultra and features backlit buttons for effortless use in any lighting. Say goodbye to fumbling in the dark!

Check this link for further details about this: Roku Voice Remote Pro (2nd Edition)

Happy Streaming!

Best regards,
Carly

[Bmyers831]

Your battery needs to last about 4 years because recharging these things kills them. It wasn't just one bad remote. This happened time and time again in the warranty period I think we went through three or four.

I will give Roku one more chance with the cheapest remote available. 

If that fails like the expensive ones do then I will buy another streaming device from another company. 

I was an early adopter of Roku.  It's a shame that your standards are so low with these remotes.

[RokuCarly]

Hi, @Bmyers831.

We want to ensure that our Roku users have the best streaming experience, so we're grateful for your feedback. We assure you that we will share it with the respective team.

If there's anything else you'd like us to address, please don't hesitate to let us know. We'd be more than happy to listen and let the team know as your convenience and satisfaction are what we always aim for.

Happy Streaming!
Best regards,
Carly

[Noday]

I was an early adopter of Roku also.  Since 2011 I believe.  Never have I had an issue with the remotes until the voice remote pro.  He is correct about the wearing down of the batteries after every recharge. The Roku company should have known better and should have recalled and replaced these faulty remotes.  

[RokuCarly]

We appreciate your feedback, @Noday.

We want to ensure that you have the best streaming experience, so we are grateful for your feedback. Rest assured that we'll share this with the respective team. 

In the meantime, we offer the latest Roku Voice Remote Pro (2nd Edition), which has 50% more battery life than the previous Edition. Your remote typically lasts three months on a single charge. This also has a feature that allows you to see what you're pressing with backlit buttons. 

For more details about this, visit our website: Roku Voice Remote Pro (2nd Edition)

Happy Streaming!
Best regards,
Carly