Remotes

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It act like it got a mind of its own.

and then doesn’t work. I unplugged everything and did a restart when I could get it to do something. Nothing is working on both of my rokus

any other suggestions?

1 Solution

Accepted Solutions

Thanks for the follow-up and the attempts at troubleshooting the issue on your remote.

We are happy to take a closer look to see how we can help get you up and running.

Here are some troubleshooting steps that you can try to resolve the issue:

Make sure nothing is in front of the TV sensor.
Re-pair your remote to see if it's working.
Is there an error message?

In the meantime, if the issue persists, you may use the Roku remote app as an alternative option. Here's how: How to use the Roku® mobile app to control your Roku device without a remote

Keep us posted by replying to this thread; we're looking forward to it.

Thanks

Rey

ERey.
Roku Community Moderator

View solution in original post

1 REPLY 1

Thanks for the follow-up and the attempts at troubleshooting the issue on your remote.

We are happy to take a closer look to see how we can help get you up and running.

Here are some troubleshooting steps that you can try to resolve the issue:

Make sure nothing is in front of the TV sensor.
Re-pair your remote to see if it's working.
Is there an error message?

In the meantime, if the issue persists, you may use the Roku remote app as an alternative option. Here's how: How to use the Roku® mobile app to control your Roku device without a remote

Keep us posted by replying to this thread; we're looking forward to it.

Thanks

Rey

ERey.
Roku Community Moderator