Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
bill0799
Reel Rookie

Remote can't control my Tv

Hi, I have an old RCA tv (RLC3273a) but I can't pair my roku remote with it, even though It is recognising the tv as a RCA. The original tv remote was IR working yet I can't pair the Roku's. Please help. 🙂

Labels (1)
0 Kudos
5 REPLIES 5
Tivoburkee
Community Streaming Expert

Re: Remote can't control my Tv

Try the LG codes? Later RCA tv's use LG tv code which might not be listed under RCA in the Roku software. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
bill0799
Reel Rookie

Re: Remote can't control my Tv

No, it didn't work. Thank you for the tip that was a good idea.

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Remote can't control my Tv

We're grateful to have you here in the Roku Community, @bill0799!

Thank you for contacting us. We'd be happy to help you pair your Roku remote with your TV successfully.

Firstly, is this an RCA Roku TV or what specific device have you plugged into your RCA TV? If this is a separate Roku player, we highly suggest trying the following steps:

How to set up and pair your Roku voice remote

If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

 

If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.
 

To set up a simple remote, you only need to insert new matching batteries or remove the battery pull tab and point the remote at the front of your Roku device—it's that simple!

When using your Roku simple remote, it must be pointed directly at your Roku streaming device and there must be nothing blocking the signal from your remote.

Furthermore, if you also want to control your TV's Power and Volume, you may refer to our support article dedicated to this: How to set up your Roku voice remote to control your TV

I hope you find this information helpful!

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
bill0799
Reel Rookie

Re: Remote can't control my Tv

Unfortunately it didn't work. I have the Roku 4k stick with a vocal remote. The remote work on the Roku itself, but I can't configure the Roku's remote to control my tv. 

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Remote can't control my Tv

Thanks for the update, @bill0799.

Have you ever been able to control your TV using your Roku remote? If not, we highly suggest reaching out to RCA Support for additional assistance and any possible codes.

  • Note: Not all TV models support CEC, and some may only support power and not volume. Consult your TV manual for more information.

In the meantime, you may also refer to our support article here: Why is my Roku® voice remote not controlling power and volume on my TV?

Thanks,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.